The City of Durham Department of Water Management has expanded the WaterSense High Efficiency Toilet (HET) Rebate Program to increase program participation and water savings and to better serve the Durham community. Any toilet purchased must be a High Efficiency Toilet (HETs use an average of 1.28 gallons per flush) and MUST be on the Environmental Protection Agency’s (EPA)WaterSense list. Any toilet which meets the criteria and was purchased after January 1, 2008, will be eligible for the rebate. Rebates will be applied as credits to customers’ water bills.
Each single-family residential customer can receive a rebate credit for the replacement of all existing 1.6 gallons (or more) per flush toilets in their residence with a WaterSense HET model. The amount of the rebate will continue to be $100 per toilet. To apply for the rebate/credit, submit all of the following:
- The original dated sales receipt(s)
- A copy of your most recent water bill
- A completed Single Family Residential Customer application
Multifamily customers, commercial customers, industrial customers, and institutional customers are eligible for rebates upon the replacement of a 1.6 gpf (or more) toilet with a WaterSense HET model. Each account holder is eligible for up to 75 rebates of $100 each. A separate application is required for each account. Each customer has the option to appeal for additional rebates. Staff will evaluate the needs of the program, including program equity and availability of funds, when determining the outcome of the request. The rebate(s) will still be provided as a billing credit and will ONLY be applied to the account serving the location where the toilets are located/installed. For example, when a water bill is in the tenant’s name at a rental property, the tenant will receive the credit; when a water bill is in a landlord’s name, the landlord will receive the credit. To apply for the rebate/credit, submit all of the following:
- The original dated sales receipt(s)
- A copy of your most recent water bill for each account
- A completed Multi-Family/Commercial/Industrial/Institutional Customer application
All materials should be mailed to:
Department of Water Management
Durham HET Rebate Program
1600 Mist Lake Dr.
Durham, NC 27704
Do NOT mail your bill with your rebate materials.
Frequently Asked Questions
- Do I have to buy the toilet at a particular store?
No. As long as the toilet is an HET on the EPA’s WaterSense list, a customer can buy it from any retailer, even online, but we do need the original invoice(s) or sales receipt(s) sent in with the application. The Department of Water Management advises customers to keep a copy of the sales invoice(s) or receipt(s) for their records.
- Are all of the toilets on the EPA WaterSense list available at all retailers?
That is unlikely. The Department of Water Management has informed local retailers about the program and encouraged them to carry a stock of HET models. No retailer will have every toilet, but approved toilets are available locally. Many plumbing supply stores can special order toilets as well.
- Is there anything else I need to buy with the toilet?
This will depend on the toilet purchased, as some toilets come in complete kits. It may be possible that a new wax ring or additional bolts may be needed when purchasing the toilet. Check with your retailer or plumber to ensure you have all the equipment needed to have a working toilet.
- Do I have to hire someone to install the toilet?
No. Individual customers may choose to install a toilet. If you purchase a toilet through a plumber, be sure the model number of the toilet is listed on the receipt.
- How will I receive the rebate?
Once all required information is received by staff, the rebate will be applied as a credit to your water and sewer account.
- When will I receive my credit?
The first week of each month Customer Billing Services receives a list of rebates that have been processed and approved from the prior month which are applied as a credit to customers’ water bills. Please allow up to 120 days for your credit to appear on your water bill.
- Will the City be checking to see that my toilet has been installed?
As part of the rebate process, customers must agree to allow a post-installation inspection.
- How long will the toilet rebate program last?
The program is offered on a first-come, first-served basis and will function as long as allocated funds permit.
- Where can I get more information on HET models?
Here are some helpful links:
- Where can I get more information on Durham’s HET Rebate Program?
For information, call (919) 560-4381 or e-mail firstname.lastname@example.org.